Mystery Shopping
Reviewing the Customer Experience
When it comes to your customers, you want them to have a positive experience while in your store. This may include hearing about certain sales, learning about customer loyalty programs, and having friendly interactions with sales staff. At Devrew, we offer a variety of programs to ensure that your customer has the best shopping experience possible. Our specialists will work with your sales representatives to ensure that they know all the selling points of your products. We even offer mystery shopper programs that put your team members to the test and give you a glimpse into what a normal shopping trip looks like at your brick-and-mortar locations.
Product Education Programs
One of the best things you can do to ensure that your store stays successful is to make sure that your retail specialists are as knowledgeable as possible. To help familiarize your staff with the products on your shelves, we offer product education programs. This is where one of our merchandise representatives will come to your location to meet with your workers. During a quick meeting, we will go over the finer points of the products and what selling points are best to highlight.
After going through our education programs, your staff members will have all the knowledge they need to help your customers find the products that are right for them.
Mystery Shopper Programs
As a store owner or a retail manager, it is important to verify that all your team members are doing their jobs to the best of their abilities. It is also critical to ensure that they are conducting themselves according to the standards of your company. This is easy to monitor when you are present, but you cannot be in the store all the time. That is where our team comes in.
Through our Mystery Shopper Program, you can see how your sales agents are conducting themselves while you are not present. It also is the best way to get an unbiased peak at the customer experience.
As part of this program, we will send one of our merchandising representatives in as a shopper. They will show up at an unknown date and time. These specialists will check to ensure that promotional material is in place and that your store is neat and organized. They will also test the training of your sales staff, including their knowledge of certain products.
At the end of our visit, you will receive our detailed report electronically. These reports are completed by our field reps via phones and tablets, ensuring that you have instantaneous updates and feedback.
Our Mystery Shopper Programs can even be customized to fit your need. We give you the freedom to choose how often you want us to visit, such as once a month or once a week. You have as much flexibility as you need to guarantee that your staff and store are operating as smoothly as possible.
Discover the difference our merchandising services can make for your retail store. Contact us today.
